
The client was a second generation owner managed business that made pastry and flan cases, layer cakes and novelty biscuits for the supermarkets. The company had been in decline for eight years, and had made losses for the last five years.
Collingwood was hired as operations director to improve the effectiveness of the operations function. The project lasted four months and involved 36 billable days. During the year of the project, the company moved into profit for the first time in five years.
The improvement was mainly because of: